returns and warranty
We take pride in creating handcrafted, made-to-order pieces. Please review our return policy carefully before placing your order:
Order Cancellations
- Cancellations are only accepted within 24 hours of purchase.
- After 24 hours, all orders are final and cannot be canceled.
Processing Time
- Please allow a minimum of 7 business days for processing all orders.
- Processing time may vary depending on order volume and demand.
- Orders are shipped on Tuesdays or Fridays.
- Please note: Selecting expedited shipping will not reduce processing time. It only shortens the transit time once the order has been shipped.
Shipping
- All shipping costs are the responsibility of the customer.
- Faster shipping options apply only after the package has been dropped off at the post office.
Returns & Exchanges
- No refunds will be issued on customized items.
- Returns or exchanges are not accepted for incorrect color or style selections. Please ensure your order details are correct before checkout.
Damaged or Defective Items
- Store credit may be issued if an item arrives damaged or defective.
- Customers must provide photo evidence within 48 hours of the package being marked as delivered.
- To request store credit, email chichi@mumugirlspower.com with your order number in the subject line.
- All return shipping costs are the responsibility of the customer.
Customer Support
- For any questions or concerns, please contact us at chichi@mumugirlspower.com.
- We strive to accommodate our customers whenever possible, but please remember each piece is handmade and should be handled with care.
✨ Thank you so much for supporting our small business!
— MUMU JewelryRepair Policy & Limitations
- MUMU does not cover return shipping costs for repairs or damage.
- We’ll do our best to assist with repairs, but we cannot guarantee service for items no longer listed on the MUMU website.
- Please note that the following are not covered under our repair or return policy:
Scratches or marks from regular use
• Lost charms or components
• Chain breakage due to pulling, stretching, or misuse
• Damage caused by improper storage, exposure to water, chemicals, or impact
If you’re unsure whether your piece is eligible for repair, feel free to contact our customer support team — we’re always happy to help.